We allow order cancellation before your order is processed. Once the order has been processed we cannot cancel the order.
Your refund will be initiated within 48 working hours of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways and external couriers (for cheques). For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. All products sold on Shrivenu Naturals are 100% genuine. We are committed to making your shopping experience a delightful one.
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